Service Emploi spécialisé depuis 26 ans
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09 Kenitra
5 à 10 ans d'expérience
Réf : 250308231009
Customer Demand Analyst
Ma recherche
Je recherche tout type de contrat, sur toute la région Occitanie, dans le Batiment.
Formations
07/2018 : Master's Degree - IBN TOFAIL UNIVERSITY
MASTER in LOGISTICS & SUPPLY-CHAIN; Bachelor in BUSINESS ADMINISTRATION
MASTER in LOGISTICS & SUPPLY-CHAIN; Bachelor in BUSINESS ADMINISTRATION
Expériences professionnelles
11/2020 - à ce jour : chez Fujikura Automotive, Morocco
Manage SCM matters by organizing demand forecast received from customers & coordinating with relevant stakeholders.
forecast management & customer behavior analysis. work with Customer, sales team & supply chain to improve orders accuracy.
Establish targets for KPIs, track them & take actions to improve.
Management of returnable packaging between VW/Audi & Fujikura through the B2B Protal
Customers' Quality complaint analysis
Manage SCM matters by organizing demand forecast received from customers & coordinating with relevant stakeholders.
forecast management & customer behavior analysis. work with Customer, sales team & supply chain to improve orders accuracy.
Establish targets for KPIs, track them & take actions to improve.
Management of returnable packaging between VW/Audi & Fujikura through the B2B Protal
Customers' Quality complaint analysis
02/2020 - 12/2020 : chez Fujikura Automotive, Morocco
workforce more than 3000 employees : Ensure the start-up of the plant after the 1st National confinement due to the Covid19 pandemic
Collaborating with all departements to ensure 0 accident vision . Ensure the interface with certification bodies & government authorities.
Managing the purchaising process with all suppliers in relation to the health, safety & environment function.
Identify the need, specify the requirement, find & choose a supplier, negotiate the cost, receive & approve the order, review supplier KPIs
consultation and visits of suppliers, technical evaluation, validation of invoices
workforce more than 3000 employees : Ensure the start-up of the plant after the 1st National confinement due to the Covid19 pandemic
Collaborating with all departements to ensure 0 accident vision . Ensure the interface with certification bodies & government authorities.
Managing the purchaising process with all suppliers in relation to the health, safety & environment function.
Identify the need, specify the requirement, find & choose a supplier, negotiate the cost, receive & approve the order, review supplier KPIs
consultation and visits of suppliers, technical evaluation, validation of invoices
11/2018 - 02/2020 : Customer Demand analyst chez Fujikura Automotive, Morocco
Manage the portfolio of Volkswagen, Audi & Lamborghini customers from receipt of orders to shipment of the finished product.
Analyze EDI fluctuations and contradict customers in case of Increases, Decreases, or Mix Change. Negotiation of delivery plans with
customers in the event of sudden fluctuations.
Processing of customer complaints in order to ensure the best customer service in terms of quality, deadlines and costs.
Update the KPIs of the Customer Service department by ensuring daily monitoring.
Manage the portfolio of Volkswagen, Audi & Lamborghini customers from receipt of orders to shipment of the finished product.
Analyze EDI fluctuations and contradict customers in case of Increases, Decreases, or Mix Change. Negotiation of delivery plans with
customers in the event of sudden fluctuations.
Processing of customer complaints in order to ensure the best customer service in terms of quality, deadlines and costs.
Update the KPIs of the Customer Service department by ensuring daily monitoring.
Langues
Anglais (Oral : courant / Ecrit : intermédiaire)
Atouts et compétences
invoices, Automotive Industry, AUTOMOTIVE, BUSINESS ADMINISTRATION, B2B, consultation, customer behavior, Customer Demand, Customer Service, Customer Service department, demand forecast, ERP, forecast, packaging, Purchasing, Logistics, Negotiation, Manage the portfolio, Project Management, Quality management system, Risk Management, safety, sales, stakeholders, inventory Management, Supply-Chain, Supply-chain Management, supply chain
Analytical skills, Attention to detail, decision making, Excel, Microsoft Office, SAP
Analytical skills, Attention to detail, decision making, Excel, Microsoft Office, SAP