Business Excellence Manager

Business Excellence Manager

Employeur confidentiel

* Compliance & Quality: - Managing the Implementation of the company's Quality Management systems - Developing company's policies and procedures and continuously updating them - Responsible of communicating, facilitating and training all stakeholders on company's policies and procedures - Planning and managing the internal audit and compliance while taking needed actions and measures were needed - Identifying risks and trends and taking appropriate action to minimize, mitigate or eliminate them - Developing and driving continuous improvement initiatives related to Quality, operational and organizational systems - Effectively deploying project resources and guidelines to ensure high quality and consistency of deliverables in close partnership with cross-functional stakeholders - Regularly updating Senior Leadership on progress, milestones and results - Steering and facilitating discussions with cross-functional stakeholders to ensure adequate and timely alignment on proposed directions. - Liaising with process stakeholders to implement the Quality procedures improvements - Handling Internal and external complaints and Non-Conformities - Identifying and measuring KPIs to ensure internal compliance - Regularly monitoring and updating Operational, Performance and KPIs Dashboards - Making sure that the Quality standards are clearly set up and communicated within the company and to all the third parties. - Leading and facilitating discussions with cross-functional stakeholders to ensure adequate and timely alignment on proposed directions - Driving and facilitating data accuracy projects with respective cross-functional stakeholders - Updating the senior leadership meetings on company targets, progress, milestones, results and actions taken to correct deviations - Leading resource allocation projects and scenarios to achieve the desired targets within the required quality - Independently managing senior stakeholder groups, establishing solid working relationships and steering communication related to quality, audit and compliance. * Health and Safety: - Managing the Implementation of the Health and Safety management system. - Responsible of the Safety procedures and improvements. - Following up on all Safety standards to ensure they are clearly set up and are communicated within the company and to all the third-party subcontractors. - Responsible of Conducting Risk & Hazard Assessments. - Responsible of Conducting Site Inspections, HSE Audits & Accident/Incidents Investigations. - Identifying risks and trends and taking appropriate action to minimize, mitigate or eliminate them. - Monitoring and assessing the work of third-party contractors. - Enforcing timely corrective action where improvements are required. - Managing team workload and prioritizing it according to risk and importance. * Project Management: - Responsible of collecting, recording, collating and then analyzing data. - Managing KPI, Metrics, Lag/Lead, Project & Progress Reporting. - Committee and Senior Management Representation. - Responsible of developing project management standards and best practices and communicating them across all departments. - Responsible of work allocation, training and problem solving - Responsible of performance evaluation - Making sure that all projects are proceeding according to timelines, meeting targets and expectations, and adhering to established operating parameters; - Responsible of negotiating changes in project resources as necessary to achieve objectives and timelines. * Training: - Responsible of developing, updating and delivering a yearly training schedule to ensure that all staff are appropriately trained to meet their job requirements. - Conducting Quality, Safety and Customer Services trainings. * CRM: - Designing, developing and implementing the CRM software to manage the customer's various interactions with the company. - Designing, developing and implementing the Cost Control and Warehouse Softwares.

Quality Manager Consultant

Employeur confidentiel

* Implementing ISO 22000:2005 * ISO 22000 Internal/external audits. * Handled all Customer Complaints and Fleet Control. * Handled all laboratory tests (raw materials & end products). * Handled products' Quality and Safety from springs to end consumer.

Quality Manager

Employeur confidentiel

* Implemented ISO 22000:2005 * ISO 22000 Internal/external audits. * Safety Champion. * 5S Champion (Internal audit). * Handled all Customer Complaints and Fleet Control. * Handled all laboratory tests (raw materials & end products). * Handled products' Quality and Safety from farms to fork.

Master's Degree

University of Reims - France

Masters in Agro biotechnology

Bac

Saint Joseph University- Lebanon

BS in Biology