Client Service Executive
Réf. 2602181355 · Né(e) en 1986 · Plus de 10 ans d'expérience
Coordonnées masquées — CV anonymisé par PMEBTP
Ma recherche
Je recherche tout type de contrat, dans toute la France, dans le Batiment.
Atouts et compétences
- Client services
- Sales & Negotiation
- Data analysis
- Customer support
- CRM systems
- Negotiation and communication
- Administration service
Langues
English (courant), Hindi (maternelle)
Expériences professionnelles
Client Service Quality Assurance & Training Executive
Employeur confidentiel
Devising and regulating a company’s quality procedures, standards and specifications; defining and maintaining quality procedures to reduce complaints; monitoring performance and producing statistical reports.
Sales Support and Administration Support Executive
Employeur confidentiel
Build and maintain relationships with advisors; provide comprehensive administration service; manage queries and escalations efficiently.
Lead Qualifier & Client Service Executive
Employeur confidentiel
Assist on Inbound/Outbound calls; work closely with agents to increase close ratio and new customers; ensure accurate use of internal systems.
Marketing Executive/Client Account Executive
Employeur confidentiel
Manage portfolio of individual clients; coordinate renewal strategies; handle client queries and liaise with departments.
Retention Officer then Sr. Retention Officer
Employeur confidentiel
Handling inbound and outbound customer calls to retain customers; managing complaints; achieving sales targets.
Client Service Executive
Employeur confidentiel
Booking holiday plans online for clients including hotels and air tickets.
Third Party Collection Executive
Employeur confidentiel
Recover outstanding debts for clients; negotiating payment plans; achieving recovery goals.
Customer Relation Executive
Employeur confidentiel
Handling inbound and outbound customer calls; promoting products/services; lead generation.
Formations
Bac +5
Sikkim Manipal University
MBA - Specialization HR