Customer Support & Technical Support Specialist
Réf. 2608252055 · Cairo · 5 à 10 ans d'expérience
Coordonnées masquées — CV anonymisé par PMEBTP
Ma recherche
Je recherche tout type de contrat, dans toute la France, dans le Batiment.
Atouts et compétences
- Customer Service & Customer Experience
- Technical Troubleshooting & Problem Solving
- After‑Sales Support
- AppleCare / Technical Support
- French Customer Support
- Complaint Handling & Escalation
- Remote Customer Support
- CRM & Case Documentation
Langues
Français (maternelle), Arabic (maternelle), English (courant), German (notions)
Expériences professionnelles
Customer Support / Technical Support Specialist
Employeur confidentiel
Provided technical support and customer assistance for Apple products and services, troubleshooting hardware, software, account and connectivity issues. Handled interactions in French and Arabic, escalated complex cases, maintained high‑volume support standards.
Customer Service & After‑Sales Support
Employeur confidentiel
Handled customer service and after‑sales support, resolved requests and complaints, performed troubleshooting, documented cases and followed escalation procedures.
Customer / Administrative Experience
Employeur confidentiel
Professional experience in Algeria involving customer interaction and day‑to‑day business support.