Sales & Customer Success Specialist
Réf. 2609231404 · 3 à 5 ans d'expérience
Coordonnées masquées — CV anonymisé par PMEBTP
Ma recherche
Je recherche tout type de contrat, dans toute la France, dans le Batiment.
Atouts et compétences
- Outbound Sales & Cold Calling
- Customer Needs Discovery & Solution Selling
- KPI Tracking & Performance Optimization
- CRM Tools (Salesforce
- HubSpot
- Pipedrive)
- Objection Handling & Active Listening
- Multilingual Communication (EN
- FR
- AR)
- Remote Work Collaboration (Slack
- Notion
- Zoom)
- High‑Volume Lead Qualification & Conversion
- Customer Satisfaction & Retention
Langues
English (courant), French (courant), Arabic (maternelle)
Expériences professionnelles
Sales & Customer Success Coordinator
Employeur confidentiel
Built outreach and follow‑up processes, increasing demos booked by 25%; partnered with marketing to align customer messaging; ensured smooth client onboarding and high retention.
Freelance Sales Development Representative
Employeur confidentiel
Conducted high‑volume outbound campaigns (60+ calls, 100+ emails/day) with 30%+ conversion; qualified leads, clarified needs and provided product recommendations; maintained CRM pipelines with accurate notes and sales progression tracking; adapted messaging based on ICPs, boosting engagement by 20%.
Sales & Customer Experience Specialist
Employeur confidentiel
Responded to inbound leads, qualified prospects and booked meetings for AEs across multiple time zones; created messaging templates and support scripts to improve speed and conversion; conducted follow‑ups and upsell campaigns with 15%+ conversion from existing clients.
Formations
Bac +5
Higher Institute of Accounting and Business Administration – Manouba, Tunisia
Master’s in Management – Accounting and Financial Techniques